When a Harmony call ends

This monday trigger runs after each Harmony call to a contact enrolled from monday. It doesn't run when the contact's item has left the trigger's board, for test calls from the agent builder, or for transferred calls.

Inputs

• Board (required): the board mapped in Harmony.
• Voice agent (optional): run only for this agent's calls. Leave empty to include every agent.

Outputs

• Board and Item: the contact's board and item.
• Call details: every field listed under call details, as JSON text. Parse it in a Code block, as in Log transcript and summary.

Each of these outputs copies one call details field:

Output	Call details field	Type
Call ID	callId	Text
Contact ID	contactId	Text
Voice agent ID	agentId	Text
Voice agent name	agentName	Text
Direction	direction	Text
Start time	startTime	Text
End time	endTime	Text
Duration (seconds)	durationSeconds	Number
Attempt	attempt	Number
Call result	callResult	Text
Contact status	contactStatus	Text
End reason	endReason	Text
Last call	isLastCall	True or false

Call details

Call details

{
  "callId": "0196f0b4-2a1c-7d3e-8f40-5b6c7d8e9f0a",
  "contactId": "0196f0a2-8c1e-7b3a-9d41-2f6e5a7c8b90",
  "direction": "outbound",
  "agentId": "0196e8c1-4b2a-7c3d-9e5f-6a7b8c9d0e1f",
  "agentName": "Sales qualifier",
  "agentPhoneNumber": "+12125550123",
  "startTime": "2026-10-10T14:03:12.000Z",
  "endTime": "2026-10-10T14:06:41.000Z",
  "durationSeconds": 209,
  "attempt": 1,
  "callResult": "qualified",
  "contactStatus": "qualified",
  "endReason": "normal",
  "isLastCall": true,
  "contactFields": {
    "firstName": "Dana",
    "lastName": "Levi",
    "phone": "+12125550199",
    "timezone": "America/New_York",
    "externalId": "1234567890",
    "sourceKind": "monday",
    "customFields": { "company": "Acme" }
  },
  "collectedFields": { "meeting_time": "Tuesday 10:00" }
}

• callId: the Harmony call ID. Use it to read the transcript.
• contactId: the Harmony contact ID.
• direction: outbound or inbound.
• agentId and agentName: the agent that took the call.
• agentPhoneNumber: on outbound calls, the number the agent called from. Can be null.
• startTime and endTime: ISO 8601 timestamps in UTC. Can be null.
• durationSeconds: the call length in seconds. Can be null.
• attempt: the attempt number of an outbound call. null for inbound calls.
• callResult: the result of the call, such as answered or no_answer. See call result values. Can be null.
• contactStatus: the contact's status when the trigger runs. See contact status values. Can be null.
• endReason: why the call ended. Common values are normal, hang_up, error, call_timeout, silence_timeout, call_dropped, and intercall_ended. Can be null.
• isLastCall: true when Harmony has no further call scheduled for the contact, false when it will call again.
• contactFields: the contact's fields. externalId is the monday item ID, sourceKind is monday, and customFields holds the fields you added in the column mapping, by Harmony key.
• collectedFields: values the agent collected during the call, by field name. Empty when the agent collected none.

Call result values

new, neutral_value_call, unknown, busy, no_answer, invalid_number, carrier_blocked, wrong_language, wrong_number, do_not_call, voicemail, ivr, contact_verified, not_interested, disqualified, callback_requested, human_busy, qualified, converted, answered, identified.

Contact status values

new, invalid, paused, unanswered, unreachable, connecting, answered, contact_verified, disqualified, qualified, converted, dont_call, dnc_blocked, not_assigned, assigned, not_answered, not_reached, reached, dnc.